Return & Refund Policy
Refunds, Replacements, Returns & Cancellations
You’re free to cancel an order anytime before items have been created. Each item is individually created following an order and usually goes to production within 12 hours or less. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible.
We do not require customers to return any items. Photo evidence will be sufficient for any discussion. We’re happy to offer a replacement if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To request a replacement, please reach out with photo evidence of the item’s improper condition.
After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link.
If an order arrives with manufacturing errors, in the wrong size, or has other obvious errors, we’ll happily work with you to find a solution. However, if a customer simply changes their minds regarding a sale, it’s unlikely that a refund, exchange, or other special treatment will be offered.
If the desired order arrives at a buyer’s specified address in a reasonable time, in good condition, in the correct size, and possesses no production errors, we believe the job to be complete.